Our sales team has a long history of establishing and maintaining long-term partnership with our customer. We have existing customer relationships that were established 27 years ago and are still going strong today.
Iconotech has consistently make diligent efforts to collaborate with our customers to determine the root cause analysis of every issue that is reported. A case is created in our CRM system to track the resolution progress, the case is not closed until our customer is 100% satisfied.
Iconotech has a premium team of field service technicians and engineers available to travel to our customers’ site. We will provide parts, services as well as services customized to clients’ specific needs such as:
· Preventive maintenance
· Installation and commissioning
· Repairs and troubleshooting
· Machine audits
· Others upon request.
Achieving maximum performance from your equipment requires operator and maintenance staff training after the equipment is fully commissioned
Specialized and extended training programs are also available. We provide remote training, hands-on training, on-the-job training during production and training documentation such as, how-to videos and reference guides. The training program covers operations, adjustments, maintenance, safety, hardware, control system, and best practices.
Iconotech always strives to work with our customers to determine the root cause analysis of each issue reported. A case is created in our CRM system to track the resolution progress; the case is not closed until our customer is 100% satisfied.
Every plant should have an annual maintenance schedule. Why? Because it will keep your equipment in tip-top condition for optimum performance. Annual preventive maintenance also reduces downtime—saving you a tremendous amount of time and money.
Our Annual Inspection Program can prevent or quickly remedy problems thus eliminating the possibility of any unwelcome surprises. Therefore, we offer our customers an Annual Inspection Program (AIP). Please ask our customer service for more information regarding our AIP.